Privacy Policy

Last updated: June 01, 2024

This Privacy Policy explains how SWAK ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our WiFi connectivity services. We are committed to protecting your privacy and handling your data transparently and responsibly.

1. Information We Collect

1.1 Personal Information You Provide

When you register for SWAK, we collect:
• Full legal name and contact details
• Email address and mobile number
• Date of birth (to verify eligibility)
• Complete address (region, province, city, barangay, street)

1.2 Network Usage Data We Automatically Collect

When you connect to SWAK WiFi, we automatically collect:
• Device information (MAC address, device type, operating system)
• Connection timestamps and session duration
• Bandwidth usage statistics
• Approximate location within WiFi site premises

1.3 Account and Payment Information

To manage your subscription, we collect:
• Account credentials (encrypted) and security information
• Subscription plan details and status
• Payment transaction records
• Voucher redemption history

2. How We Use Your Information

2.1 To Provide Our Services

We use your information to:
• Authenticate your identity and provide secure WiFi access
• Manage network bandwidth and ensure quality of service
• Process subscription payments and voucher redemptions
• Send service-related notifications and updates

2.2 To Improve Our Services

We analyze usage patterns to:
• Optimize network performance and coverage
• Develop new features and enhance existing services
• Detect and prevent network abuse or fraud
• Generate aggregated statistics for site operators

2.3 For Communications

With your consent where required, we may:
• Send promotional offers and updates about SWAK services
• Provide customer support and respond to inquiries
• Notify you about important changes to our terms or policies

2.4 For Legal Compliance

We may process your information to:
• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from government authorities
• Enforce our Terms of Use and protect our rights
• Prevent fraud, security breaches, or illegal activities

3. Data Sharing and Disclosure

3.1 With WiFi Site Partners

We share limited information with:
• Site administrators for network management purposes
• Location owners for security and capacity planning
• Authorized personnel for customer support

3.2 With Service Providers

We work with trusted third-party service providers:
• Cloud storage and hosting providers
• Payment processing services (PCI-DSS compliant)
• SMS and notification delivery services
• Technical support and analytics providers

3.3 For Legal Reasons

We may disclose information when required to:
• Comply with court orders, subpoenas, or legal processes
• Protect the safety and security of our users
• Prevent fraud or illegal activities
• Enforce our terms and agreements

4. Data Security

4.1 How We Protect Your Data

We implement industry-standard security measures:
• 256-bit encryption for all data transmission
• Secure authentication protocols
• Regular security audits and system updates
• Strict access controls and monitoring
• Secure, PCI-compliant payment processing

4.2 Data Retention Periods

We retain your data only as long as necessary:
• Account data: While your account remains active
• Usage logs: Up to 12 months for network management
• Payment records: 7 years as required by Philippine tax law
• Anonymized analytics: May be kept indefinitely for research

5. Your Privacy Rights

5.1 Access and Control

Under the Philippine Data Privacy Act (RA 10173), you have the right to:
• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications at any time

5.2 How to Exercise Your Rights

To exercise any of these rights:
• Email our Data Protection Officer at privacy@swakwifi.com
• Contact support through the SWAK mobile app
• We will respond within 30 days as required by law

6. Cookies and Tracking Technologies

6.1 Essential Cookies

We use essential cookies for:
• Session management and user authentication
• Security and fraud prevention
• Basic service functionality and performance

6.2 Analytics

We may use analytics to understand:
• Usage patterns and user preferences
• Network performance and reliability
• Service improvement opportunities

7. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:
• Notify affected users within 72 hours of discovery
• Report to the National Privacy Commission as required
• Provide guidance on protective measures you should take

8. Children's Privacy

SWAK services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us for immediate deletion.

9. International Data Transfers

Your information may be processed in countries outside the Philippines. We ensure appropriate safeguards are in place to protect your data during any international transfers.

10. Contact Information

For privacy concerns or data requests, contact:
SWAK Data Protection Team
Email: privacy@swakwifi.com
Support: support@swakwifi.com
Phone: +63 2 8123 4567 (Mon-Fri, 9AM-6PM PHT)

We update this policy periodically. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of SWAK services after changes constitutes acceptance of the updated policy.

info_outline By continuing to use SWAK, you acknowledge that you have read, understood, and agree to these terms and policies.